Underlay: We advise customers to use a good quality anti-slip underlay to prevent your rug from creasing and slipping on the floor whether it is placed on a carpet or a hard surface and to increase the longevity of the rug by cushioning it. Underlay should be used to avoid transference of dark colours or fibres from the back of the rug onto light coloured flooring or carpet underneath.
Stain Proofing: Stain proofing helps protect your rug from dirt and spillages. Within the UK we recommend Safe Clean. You can type in your postcode to find you local specialist and they will make an appointment to spray your rug at your location. Please view the website: www.safeclean.co.uk
Cleaning: For day-to-day cleaning, a light vacuuming will do an excellent job of removing surface dirt. Please consult a professional cleaner to remove any stains. Your new rug will naturally shed loose fluff and fine fibres for the first few months of its life. This is quite normal and is not to be considered a fault. Regular vacuuming will gradually remove this excess fluff. The rug edges should be vacuumed gently as the pile is more exposed to wear and tear, especially if your machine is an upright model that uses a rotary brush head. We strongly advise you lift the vacuum cleaner onto the rug rather than run over the edges repeatedly to avoid damaging the pile.
If you are not happy with your product, it can be returned within 14 days of receipt of our delivery, provided they are returned with their labels on, in the original packaging (or equivalent standard) and undamaged to our warehouse in Whitstable.